IT SPECIALIST (CUSTOMER SUPPORT)
Your resume must also demonstrate at least one year of specialized experience at or equivalent to the next lower grade level (GS-11 equivalent) in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:
experience providing technical Information Technology computer software support to a centralized command center used for daily operations as well as during emergency exercises. Qualifying experience may include:
independently performing maintenance, integration and installation, trouble-shooting, configuring, testing and operating a variety of IT/communications systems/equipment and software. Experience providing IT/communications support to personnel (internal and external to the organization). Experience evaluating systems performance, conducting cost analysis and feasibility studies to determine/defend information technology recommendations to customers. My experience in the information technology field has equipped me with skill in the following areas:
attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management website:
https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Estimated Salary: $20 to $28 per hour based on qualifications.
experience providing technical Information Technology computer software support to a centralized command center used for daily operations as well as during emergency exercises. Qualifying experience may include:
independently performing maintenance, integration and installation, trouble-shooting, configuring, testing and operating a variety of IT/communications systems/equipment and software. Experience providing IT/communications support to personnel (internal and external to the organization). Experience evaluating systems performance, conducting cost analysis and feasibility studies to determine/defend information technology recommendations to customers. My experience in the information technology field has equipped me with skill in the following areas:
attention to detail, customer service, oral communication, and problem solving. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management website:
https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
- Department:
2210 Information Technology Management - Salary Range:
$85,726 to $111,449 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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