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IT Service Delivery Rep Sr. - 364-18 TMI

We are seeking an IT Service Delivery Rep Sr. to join our team at Pearl Harbor, HI.

  • This role will leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives.

  • Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.


Qualifications:

  • Network Engineer with a minimum of 7 years of experience which includes operational support, hands-on implementing and configuration of network devices such as Cisco routers & switches, associated software tools, desktop computers, and cabling in a large LAN/MAN/BAN/WAN environment.

  • Exposure to VPNs, WAN Accelerators, Intrusion Prevention Systems (IPS), Virtual Private Networks (VPN) desired.

  • Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.

  • Experience with secure networks, specifically Intel Community standards a plus.

  • Knowledge of GigE, OSPF, BGP, EIGRP, HSRP, and TCP/IP protocols is necessary.

  • Knowledge of trouble ticketing software such as (HP Service Manager) and networking monitoring/management solutions (HP NNMi/iSPI, HP OM, and HP NA) a plus.

  • Knowledge and experience working while WAN Accelerators and associated technologies is highly desirable.

  • Previous experience working on military bases/sites, including previous military service highly desirable.

  • Strong communications, writing and editing skills needed to transfer information to individuals involved in the networking process.

  • Strong problem solving and troubleshooting skills.

  • Ability to work in an organized fashion with focus on documented activity.

  • DoD Security Clearance Required

  • IAT-II: Security+ required

  • CCNP required

  • ITIL v3 Foundations Preferred

  • Available to work M-F 0900-1700


About Tec-Masters, Inc. :
Tec-Masters, Inc (TMI) has a robust benefits package for full time employees. TMI offers Healthcare, dental, vision, and basic life insurance to full time employees. We also offer long term and short term disability, supplemental life insurance, supplemental health care, and a Flexible Spending Account. We provide a 401(K) Plan and a Safe Harbor Match. Full time employees are provided 11 Paid Holidays, 120 hours to use for Vacation/Sick/Personnel Business, and tuition assistance of $3,500 per year.
TMI is a certified ISO-9001, Capability Maturity Model Integration (CMMI) Level 3 appraised, and Six Sigma certified minority owned Small Disadvantaged Business (SDB). Founded in 1988, TMI has provided innovative, robust, and unsurpassed dedication to training, training development, analysis, experimentation, IT, engineering, logistics support, multimedia, and management services to our client base. TMI is headquartered in Huntsville, Alabama with major offices in Lawton, OK; Orlando, FL; Atlanta, GA; and Washington, DC.
Company Description:

Tec-Masters, Inc (TMI) offers a robust benefits package for full time employees which includes healthcare, dental, vision, and basic life insurance. We also offer long term and short term disability, supplemental life insurance, supplemental health care, and a Flexible Spending Account. We provide a 401(K) Plan and a Safe Harbor Match. We provide full time employees 11 Paid Holidays, 120 hours to use for Vacation/Sick/Personnel Business, and tuition assistance of $3,500 per year.


TMI is a certified ISO-9001, Capability Maturity Model Integration (CMMI) Level 3 appraised, and Six Sigma certified minority owned Small Disadvantaged Business (SDB). Founded in 1988, TMI provides innovative, robust, and unsurpassed dedication to training, training development, analysis, experimentation, IT, engineering, logistics support, multimedia, and management services to our client base. Headquartered in Huntsville, Alabama, TMI maintains offices in Lawton, OK; Atlanta, GA; and Sterling Heights, MI.




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