IT Specialist Field Service Technician (Mid)

Company Name:
True North
Summary: True North Logistics is looking for IT Field Service Technicians to help support a high profile Government client in several locations. The candidate will be responsible for providing general IT technical services. Demonstrate ability to resolve HW and SW issues by troubleshooting and/or escalating as needed. Ability to show break fix support for IT assets, legacy systems, servers and other equipment.
Locations: Throughout the continental United States and Hawaii
Essential Duties and Responsibilities. To perform this job successfully, an individual must be able to perform each essential duty efficiently. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide desk side support to computer HW, SW, and other electronic or mechanical devices including clients, servers, legacy systems.
Provide resolution of incidents that could not be resolved remotely and are transferred from the Service Desk to the site for resolution.
Investigate, resolve, document, and report the causes and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.
Comply with escalation procedures and Government directed prioritization to resolve assigned incidents consistent with Service Level Requirements.
Provide break fix support for contractor furnished and government owned printers.
Maintain and support deployable end user devices for use in an expeditionary or field environment.
Education: High school Diploma or General Equivalency Diploma (GED).
Experience: Four to six (4-6) years of related experience in information systems. Experience in SAN/Back-Up/Recovery technologies and operations in a fast paced, Enterprise IT support environment.
Certifications Required: A+ and OS Certification. A+ must be possessed prior to onboarding, OS certification can be obtained within 90 days. The OS requirement is completion of Microsoft 70-685 - Windows 7 Enterprise Desktop Support Technician.
Security Clearance: SECRET (or Interim) clearance required.

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