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APAN Customer Engagement Specialist (CES)

Company Name:
Cubic Corporation
The Unclassified Information Sharing Service (UISS) All Partners Access Network (APAN) Customer Engagement Specialist (CES) provides consultative solutions to address APAN customer business needs and questions concerning how APAN can meet their mission and business requirements. The CES is responsible for establishing and maintaining an engaging partnership throughout the customer lifecycle from acquisition through user adoption and optimization. The CES works with military and non-military clients to improve the usability of APAN information, knowledge and tools. The CES will work closely with APAN Product Development Teams by providing user feedback and requirements to the product owners. The CES understands client relationships from a marketing strategy and technical expertise perspective.
Develop and maintain a positive and professional working relationship with customers, internal and external allowing full potential of the APAN solution to be realized.
Lead discussions to help drive the customer's marketing strategy by leveraging the APAN Enterprise platform features that will best achieve each customer's business and marketing goals.
Help define key business success metrics and report goals to provide visibility to customers.
Strengthen the customer and APAN partnership through day to day interactions with internal and external teams (to include Combatant Command representatives).
Interact on a regular basis with customers through virtual and on-site communications and trainings regarding their mission, requirements, goals and successes.
Quickly identify, manage and help resolve customers' business issues via strategies using the APAN platform or resolve platform related issues.
Drive usage and adoption of the Enterprise platform through on-going usage reviews, account performance planning and establishment of best practices.
Seek opportunities to identify and leverage APAN Products and Services offerings.
Deliver a high level of customer satisfaction on basic and advanced trainings.
Publish internal and customer status, lessons learned and after action review reports.
Stay informed of industry news, new best practices and emerging technologies.
Participate in product team sprint reviews and internal initiatives as required.
Work with product team managers to establish, review and identify product and service opportunities.
REQUIRED:
BA/BS (minimum) required, preferably in Business Administration and Management, Computer Science, Sales and/or Marketing, or similar area of study.
Experience promoting and providing technical support for collaborative tools including SharePoint 2010, web conferencing tools, and other Web 2.0 technologies (Communities of Interest, wikis, blogs, forums, etc.).
Familiarity with the Agile methodology for software development.
Ability to train customers and team members; experience creating and delivering Training Material in person and virtually.
Experience with using social media in a business and/or government environment.
Experience assisting teams to develop software, customer requirements, user feedback, product management, and quality assurance testing.
Experience developing and presenting briefs to senior level executives and/or general officers.
Experience developing a Content Management strategy and implementation plans
Excellent interpersonal skills.
Proven written and verbal communication skills.
Applicant selected will be subject to government security investigation and must meet eligibility requirements to access classified information.
Must have a U.S. Passport
Must be a U.S. citizen
DESIRED:
Strong knowledge about computer applications and software regarding project development and management.
Salary will be determined based upon current experience and relevance to position.
Date: 2014-09-16
Country: US
State: HI
City: Pearl Harbor
Postal Code: 96860
Category: Other
Job Type: Salaried Full-Time

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