Senior Desktop Support Technician with Security Clearance
R-00123638 Description NGEN is the largest IT services program for the NavyUnder the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transportUltimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise networkAt Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Job
Summary:
Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Pearl Harbor, HI as one of the key members of the Field Services teamThe candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devicesPrimary Responsibilitieso Assist junior technicians in resolving complex issueso Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)o Serve as backup to the Site Operations Lead Basic Qualificationso US Citizeno DoD Secret Clearanceo HS diploma with 5
years of prior relevant experienceo Valid DoD 8570 IAT Level II:
Security
or higher Certificationo Must demonstrated expertise in IT Enterprise Operationso Experience with Microsoft Windows OS, version 10o Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareo Basic network troubleshooting skillso Excellent customer service skillso Excellent oral and written communication skillso Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladderso Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a timeo Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and bracketso Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)o Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required Preferred Qualificationso Organized and detail-orientedo Strong leadership skillso Self-motivated/ self-directingo Strong collaboration, prioritization, and adaptability skills requiredRelationship buildingo Ability to manage and prioritize own work, and that of their teamo Independent decision makingo Analytical thinking; thinking out of the boxo Ability to effectively communicate with all organizational levels (SME to Senior Management)o Ability to analyze problems at various levels (e.
gdetail level, overall organizational impact, etc.
) SMIT-NMCI Pay Range:
Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Adaptability Analytical Attention To Detail Communication Confined Spaces Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
Job
Summary:
Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Pearl Harbor, HI as one of the key members of the Field Services teamThe candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devicesPrimary Responsibilitieso Assist junior technicians in resolving complex issueso Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)o Serve as backup to the Site Operations Lead Basic Qualificationso US Citizeno DoD Secret Clearanceo HS diploma with 5
years of prior relevant experienceo Valid DoD 8570 IAT Level II:
Security
or higher Certificationo Must demonstrated expertise in IT Enterprise Operationso Experience with Microsoft Windows OS, version 10o Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareo Basic network troubleshooting skillso Excellent customer service skillso Excellent oral and written communication skillso Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladderso Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a timeo Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and bracketso Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)o Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required Preferred Qualificationso Organized and detail-orientedo Strong leadership skillso Self-motivated/ self-directingo Strong collaboration, prioritization, and adaptability skills requiredRelationship buildingo Ability to manage and prioritize own work, and that of their teamo Independent decision makingo Analytical thinking; thinking out of the boxo Ability to effectively communicate with all organizational levels (SME to Senior Management)o Ability to analyze problems at various levels (e.
gdetail level, overall organizational impact, etc.
) SMIT-NMCI Pay Range:
Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Adaptability Analytical Attention To Detail Communication Confined Spaces Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
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