UTILITIES PROGRAM MANAGEMENT SPECIALIST
Summary You will serve as a UTILITIES PROGRAM MANAGEMENT SPECIALIST in the PUBLIC WORKS BUSINESS LINE of NAVAL FACILITIES ENG COMMAND HAWAII.
Responsibilities You will review accounts to ensure that individual transactions agree with and are supported by documentation and that transactions were processed according to established procedures.
You will work with the customer to resolve billing disputes when changes are required.
You will plan, and conduct management surveys and/or research on substantive issues of moderate scope and impact to assess the effectiveness of program operations.
You will interact with a wide variety of contacts inside and outside of the Command, acting as liaison between the NAVFAC Hawaii and Utilities Management contacts.
You will evaluate the effectiveness of the data base management technology and investigates problems and inefficiencies in a well-established data base environment.
Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following:
1) Assisting management in the calculation and compilation of utilities allocation for billing on various commodities, based on estimates and meter readings; 2) Reviewing utility allocation accounts to ensure transactions are processed with appropriate documentation and in accordance to procedures; and if applicable, reports any discrepancies to management;3) Managing the entry of data into the utilities allocations system and correcting invalid or incorrect entries; 4) Communicating with customers to resolve billing disputes;5) Serving as liaison between utilities companies and customers regarding utilities allocation and metering.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following:
1) Assisting management in compiling data in order to carry out assignments, operations, or procedures for a program; 2) Ensuring transactions for a program are processed with appropriate documentation and in accordance to procedures; and if applicable, reports any discrepancies to management;3) Tracking the correct entry of data for a program in an automated information system; 4) Receiving customer complaints and elevating them to management or the appropriate point of contact.
Additional qualification information can be found from the following Office of Personnel Management web site:
https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, professional, philanthropic, religious, spiritual, community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education In lieu of specialized experience, you may qualify with the following education or combination of both education and
Experience:
GS-09:
I have successfully completed a master's or equivalent graduate degree.
OR I have successfully completed two full years of progressively higher-level graduate education leading to a master's degree.
OR I have obtained an LL.
B.
or J.
D.
that is related to the position being filled.
OR I have a combination of experience and graduate education as described above that equates to one year of experience.
My percentage of the required education plus my percentage of the required experience equal one hundred percent.
GS-07:
I have successfully completed one full year of graduate level education.
OR I have successfully completed a bachelor's degree with superior academic achievement.
OR I have a combination of experience and graduate education as described above that equates to one year of experience.
My percentage of the required education plus my percentage of the required experience equal one hundred percent.
Additional qualification information can be found from the following Office of Personnel Management web site:
https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series A transcript must be submitted with your application if qualifying using education.
See Required Documents for additional information.
Additional Information This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
PCS is not authorized.
This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements.
Overtime or night differential pay and/or unusual duty hours may be required.
Eligible DoD career or career conditional employees shall be granted statutory return rights to their former position for a period of 5 years if continuously employed in a foreign or non-foreign area provided by Executive Order 10895 and DoDI 1400.
25, v 1230.
Employees that do not exercise their return rights within five years are no longer eligible for return rights and will be treated as a local hire.
Vacancies filled from this announcement may be filled at any grade level listed.
If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management.
Promotion is neither implied nor guaranteed.
If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center.
Federal annuitant information:
The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.
Policy information may be found at:
http:
//www.
secnav.
navy.
mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.
pdf ICTAP Applicants:
To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher.
ICTAP candidates must provide copies of all of the following documentation at the time of application:
1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location.
Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.
For more information about ICTAP eligibility please review the following link:
https:
//www.
usajobs.
gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL.
A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
Recommended Skills Billing Commodity Market Communication Databases Human Resources Information Systems Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities You will review accounts to ensure that individual transactions agree with and are supported by documentation and that transactions were processed according to established procedures.
You will work with the customer to resolve billing disputes when changes are required.
You will plan, and conduct management surveys and/or research on substantive issues of moderate scope and impact to assess the effectiveness of program operations.
You will interact with a wide variety of contacts inside and outside of the Command, acting as liaison between the NAVFAC Hawaii and Utilities Management contacts.
You will evaluate the effectiveness of the data base management technology and investigates problems and inefficiencies in a well-established data base environment.
Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following:
1) Assisting management in the calculation and compilation of utilities allocation for billing on various commodities, based on estimates and meter readings; 2) Reviewing utility allocation accounts to ensure transactions are processed with appropriate documentation and in accordance to procedures; and if applicable, reports any discrepancies to management;3) Managing the entry of data into the utilities allocations system and correcting invalid or incorrect entries; 4) Communicating with customers to resolve billing disputes;5) Serving as liaison between utilities companies and customers regarding utilities allocation and metering.
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
Specialized experience must demonstrate the following:
1) Assisting management in compiling data in order to carry out assignments, operations, or procedures for a program; 2) Ensuring transactions for a program are processed with appropriate documentation and in accordance to procedures; and if applicable, reports any discrepancies to management;3) Tracking the correct entry of data for a program in an automated information system; 4) Receiving customer complaints and elevating them to management or the appropriate point of contact.
Additional qualification information can be found from the following Office of Personnel Management web site:
https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.
g.
, professional, philanthropic, religious, spiritual, community, student, social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education In lieu of specialized experience, you may qualify with the following education or combination of both education and
Experience:
GS-09:
I have successfully completed a master's or equivalent graduate degree.
OR I have successfully completed two full years of progressively higher-level graduate education leading to a master's degree.
OR I have obtained an LL.
B.
or J.
D.
that is related to the position being filled.
OR I have a combination of experience and graduate education as described above that equates to one year of experience.
My percentage of the required education plus my percentage of the required experience equal one hundred percent.
GS-07:
I have successfully completed one full year of graduate level education.
OR I have successfully completed a bachelor's degree with superior academic achievement.
OR I have a combination of experience and graduate education as described above that equates to one year of experience.
My percentage of the required education plus my percentage of the required experience equal one hundred percent.
Additional qualification information can be found from the following Office of Personnel Management web site:
https:
//www.
opm.
gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series A transcript must be submitted with your application if qualifying using education.
See Required Documents for additional information.
Additional Information This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
PCS is not authorized.
This position is subject to work an uncommon tour, including nights, weekends, and holidays to meet mission requirements.
Overtime or night differential pay and/or unusual duty hours may be required.
Eligible DoD career or career conditional employees shall be granted statutory return rights to their former position for a period of 5 years if continuously employed in a foreign or non-foreign area provided by Executive Order 10895 and DoDI 1400.
25, v 1230.
Employees that do not exercise their return rights within five years are no longer eligible for return rights and will be treated as a local hire.
Vacancies filled from this announcement may be filled at any grade level listed.
If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management.
Promotion is neither implied nor guaranteed.
If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center.
Federal annuitant information:
The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants.
Policy information may be found at:
http:
//www.
secnav.
navy.
mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.
pdf ICTAP Applicants:
To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher.
ICTAP candidates must provide copies of all of the following documentation at the time of application:
1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location.
Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate.
For more information about ICTAP eligibility please review the following link:
https:
//www.
usajobs.
gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will receive priority consideration at the Full Performance Level (FPL) and if determined to be Best Qualified at the FPL, and selected, must be placed at the FPL.
A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
Recommended Skills Billing Commodity Market Communication Databases Human Resources Information Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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